I am currently retired from the federal government; 35 years of service. I serviced with the Department of Defense for 22 years to include 3 years of active duty with the US Army from February 1984 to February 1987 as an Administrative Specialist and Postal Service Clerk. I serviced 13 years with the Department of Veteran Affairs (VA). I began my federal career with VA in May 2007, as a Veterans Service Representative (VSR) with the Waco Regional Office in Waco Texas.
During which, I processed claims in both Pre and Post Determinations Teams and the Appeals section. At that time, I was awarded the opportunity to work on the Prisoners of War (POW) team. From October 2010 to December 2013, I was promoted to a Rating Veterans Service Representative (RVSR). I rated both regular and appeal claims. From December 2013 to January 2017, I was assigned as the Assistant Coach, for the Pre- Discharged and Integrated Disability Evaluation System (IDES), based on Fort Hood, Texas. There I assisted active-duty service members, National Guard, Reservist, and Coast Guard members with their initial VA disability claims and the counseled them on the benefits that VA award to Veteran’s and their surviving families.
In 2017, I was assigned to the Policy and Procedure Staff of Compensation Service at the Veterans Benefits Administration Central Office in Washington, DC. There I served as a Program and Management Analyst; Some of my duties included being assigned as the Designated Federal Officer for the Advisory Committee (DFO) that advises the Secretary of Veterans Affairs on VA programs and benefits. As the lead analyst for the Language Change Control Board (LCCB), I facilitated and assisted with various work groups such as the Claims Counsel under the guidance of the Director of Compensation Services, and Letters to Veterans (L2V) under the guidance of the Duty Secretary of Veterans Affairs – a program designed to improve the communication between VA and Veterans with aspect to their benefit letters.
Ms. Miller is a career professional who collectively served 44 years as a Human Capital professional at the National Security Agency (NSA), Office of the Director of National Security (ODNI) and the United States Navy. She retired from federal civilian government service in 2021 having served 17 years in a number of leadership roles at NSA and ODNI.
Selected as NSA’s Chief of Human Resources Group, she shaped and enabled successful management, implementation and administration of all human capital programs associated with the entire NSA workforce (civilian, military, and seniors). These duties were expanded across the Intelligence Community & Department of Defense in her capacity as NSA’s Chief Human Capital Officer.
As the Deputy Chief of Staff of NSA/Central Security Service (CSS) she was a member of the Director of NSA’s immediate staff. Daily, she provided direct executive level support to the Director, Deputy Director, Executive Director, Chief of Staff, Board of Directors, and all NSA organizations. An integral member of NSA’s Board of Directors, Ms. Miller provided perspective and vison on all people programs like diversity, promotions, leadership, and more.
Ms. Miller also served as the Chief of Staff of the Information Assurance Directorate (IAD) at NSA/CSS. She was an integral member of the IA Director’s personal staff and executive board.
Having held numerous executive level positions at the ODNI, she provided strategic guidance to ODNI and 16 agencies of the Intelligence Community. In the capacity of the Director of Human Resources, she was a member of the Board of Directors as a principal advisor for human capital, EEO and diversity.
Ms. Miller is a 2008 graduate of the MIT’s Seminar XX1 – Foreign Relations and International Affairs Fellows Program. She has a BS in Business Administration from Savannah State University, Master’s degree in Business Management from Central Michigan University, and is a graduate of the Marine Corps Command and Staff College with a master’s level equivalency in strategic planning.
Prior to joining NSA, Ms. Miller served 27 faithful years in the United States Navy as a Personnel/Human Resources Officer; she attained the rank of Captain (O6). Key assignments included major command, commanding officer, and executive officer.
Throughout her career, Ms. Miller served on numerous senior level executive boards and is currently a member of the National Sea Service Cadets Board of Directors, National Naval Officers Association Board of Directors and Adviser, National Senior Executives Professional Association (NSEPA).
Most notable awards include Superior Civilian Service Medal (2021), NSA’s Top 2020 Achievers for Diversity and Inclusion, NSEPA Outstanding Leadership Award (civilian); three Legions of Merit, and the Defense Meritorious Service Medal (military).
Dr. Eddie Richardson is a native of Echols County, Georgia. After earning his bachelor of science in chemistry from Valdosta State University, he joined the U.S. Marine Corps, where he served in the Gulf War, was meritoriously promoted twice, and earned the prestigious Achievement Medal for his outstanding service.
Colonel (Ret) Joy Napper is a native of Rochester, Pennsylvania. She was commissioned as an Army Nurse Corps officer in March of 1989. Following completion of the AMEDD Officer Basic Course she was assigned to Brooke Army Medical Center (BAMC), San Antonio TX, as a Clinical Staff Nurse on various units to include Telemetry, Medical/Surgical, and the Coronary Care ICU. Colonel (Ret.) Napper attended the Critical Care Nursing Course at BAMC and upon completion was assigned to the Trauma/Surgical Intensive Care Unit.
Colonel (Ret) Napper attended the AMEDD Officer Advanced Course in 1994. She was later selected for Long Term Health Education and Training where she completed a dual Masters in Nursing and Business Administration from Incarnate Word College with honors.
She was subsequently assigned to the 121st Combat Support Hospital, Seoul Korea, serving as the Clinical Nurse Officer in Charge (CNOIC) of the Intensive Care Unit. Following this two year assignment, Colonel (Ret) Napper returned to Fort Sam Houston as the Chief of Professional Programs, Defense Medical Readiness Training Institute, serving as Course Director for the Combat Casualty Care Course, the Trauma Nursing Core Course and Basic Trauma Life Support. Upon completion of this tour of duty, Colonel (Ret.) Napper was assigned to Walter Reed Army Medical Center where she served in various roles as the CNOIC of the Cardiothoracic Stepdown Unit, Nursing Instructor, Hospital Education and Ambulatory Section Chief. She deployed during Operation Iraqi Freedom with the 28th Combat Support Hospital for 11 months serving as the CNOIC of the Intensive Care Unit/Burn Center. Following her promotion to Colonel, she was selected as the Deputy Commander of Nursing, Fort Campbell Kentucky supervising the inpatient and medical outpatient services for an enrollment population of 75,000 Soldiers and family members.
Colonel (Ret) Napper was subsequently assigned to Walter Reed National Military Medical Center in 2012 serving in the following positions: Department Chief, Hospital Education and Training, Deputy Director for Nursing and her final assignment as the Deputy Director for Quality. COL (Ret) Napper currently works as the Director for Quality and Safety at Fort Meade MEDDAC.
Her awards include the following: Bronze Star; Defense Meritorious Service Medal with oak leaf cluster (OLC); Meritorious Service Medal (2 OLC); Army Achievement Medal; Military Order of Medical Merit.
Colonel (Ret.) Napper is married to Alfred L. Napper. They are avid football fans of the Pittsburgh Steelers and the Baltimore Ravens.
Maggie Glover is originally from Dallas, Texas. Attended Schools in the Dallas Independent School District. Her undergraduate nursing degree was obtained from Texas Woman’s University; MSN in Community Health from Old Dominion University (1996); and a PhD in Nursing from the University of Maryland, Baltimore (2003). She has held varied leadership positions in national and international locations: Walter Reed National Medical Center Bethesda (WRNMC), Parkland Hospital, Dallas Texas; Barnes Jewish Hospital, St Louis, MO; Sinai Hospital, Baltimore. Naval Hospital Portsmouth; Philadelphia Naval Hospital; Chinhae, Korea Medical Clinic; U.S. Naval Hospital Guam; Howard University, Washington D. C.; Maryland; and Navy Medicine Headquarters, Washington D.C. Highlights of her leadership positions have ranged from: Staff Nurse, Manager, Director, Associate Chief Nurse, VP level positions, and consultant in healthcare organizations. In 2012, CAPT Glover officially retired from the United States Navy. Prior to her retirement she was the Director for the Navy & Marine Corps Human Research Protection Program, Lead Inspector, and Special Advisor to the Surgeon General of the Navy.
Her leadership and scholarly responsibilities have included: Associate Chief Nurse, Associate VP Practice, Research, & Education; DoD Lead faculty for Evidence Based Practice, Research for military; Associate Professor in varied academic settings, faculty mentor, consultant for course and research protocol development; DoD Representative on the National Institute for Nursing Research (NIH-NINR)- National Advisory Council for Nursing Research; Reviewer Health Resources Services Administration (HRSA); TriService Nursing Research Program Science & Advisory Panel member. Her research portfolio includes experiences as a Principal and Associate Investigator for quantitative and qualitative research totaling over $2 million dollars. Experience: in developing holistic leadership development courses, coaching mid/executive level leadership (national/international), leading large interprofessional groups, academicpartnerships, social development for primary and secondary education, and provides community empowerment workshops for girls and women. Committedto diversity, inclusion, equity in healthcare: consultant, invited speaker, panel contributor, focus groups, community projects, and strategic workgroup(s).
Healthcare Administrator
Diversity, Equity and Inclusion Practitioner
Certified Professional Coach
Marvin L. Jones, Captain, U.S. Navy (retired) is a distinguished military veteran with over 41 years of active duty service. He served 11 years as an enlisted U.S. Air Force member and 30 years as a naval officer and hospital administrator in the U.S. Navy Medical Service Corps. Throughout his military career, he served tours of duty in key leadership roles at military treatment facilities (MTFs) and naval activities around the globe. As a senior leader in Navy Medicine, he commanded Naval Health Clinic Charleston, South Carolina from 2013 to 2015 and subsequently served as the Installation Commanding Officer (Base Commander) for Naval Support Activity Bethesda, Maryland (NSAB) from 2015 to 2018, which was his last active duty assignment prior to his retirement from military service in September 2018.
As Commanding Officer of NSAB, he led the delivery of installation support services for over 17,000 employees, patients, patrons and daily visitors while enabling mission success for 43 tenant commands and organizations, including Walter Reed National Military Medical Center, the nation’s largest and premier military hospital, and the Uniformed Services University of the Health Sciences, the Department of Defense’s (DoD) sole medical school. He oversaw the initial activities that set the stage for $750M in health facility construction and renovations over the following six years, which is designed to increase support for Wounded Warriors and facilitate specialized treatment on a world class medical campus.
Marvin is a healthcare consultant at the Defense Health Agency, a certified professional coach, and a skilled DEI practitioner. He is the President/CEO for The Diversity & Inclusion Factor (TDIF, LLC), a consulting business specializing in DEI training. Additionally, he is a VP Senior Consultant for the Diversity Training Group Inc. and with Truclusion Consulting. He is highly skilled at facilitating DEI training and developing strategies that enable workforce transformation, organizational cultural competence and inclusiveness.